Optibase's professional support programs provide system integrators, operators and customers with mission-critical applications with the resources needed to effectively and efficiently manage and maintain its digital video services.

 

Our professional support packages can help you protect your investment with hardware replacement plan and ensure your eco-system is up to date with the latest recommended software and capabilities.

 

With global presence, our support teams are standing by 365x24x7 to assist you over the phone or at your facilities.

 

Product Service	Platinum Program	Gold Program	Silver Program	1 Year Standard Warranty
Hardware Repair Service	+	+	+	+
Advanced Replacement Service	24 hours	48 hours	-	-
Critical Software Updates	+	+	+	-
Unlimited Software / Firmware Upgrades	+	-	-	-
Annual Advanced Training	+	Discounted rates	-	-
Phone Support	24x7 hotline, 2 hours response	24x7 hotline, 4 hours response	Standard	Standard
On Site Support	Preferred	Preferred	Standard	-

 

Some of our products offer comprehensive SDKs and APIs that can be utilized to develop your own application. With Optibase Developer Programs, system integrators and developers can now channel their creativity full force into digital video solutions. By purchasing a Developers Support Program, you'll get direct access to Optibase's expertise in digital video technology and system integration, helping you cut development cycles and get your product to market sooner.

 

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